GetYour9 · Information

Refund & Cancellation Policy

When and how we issue refunds for subscriptions and credit packs.

Last updated: March 8, 2026

1. Overview

GetYour9 offers digital services including AI-powered IELTS speaking practice sessions and mock exams. Because our services are delivered digitally and consumed immediately upon use, our refund policy reflects the nature of these services.

2. Subscription Plans

2.1 Cancellation

You may cancel your subscription at any time from your account Settings page. When you cancel:

Your subscription will remain active until the end of your current billing period.
You will not be charged for any future billing periods.
Your account will revert to the Free plan after the current period ends.

2.2 Refund Eligibility

We offer a full refund under the following circumstances:

Within 48 hours of purchase — if you have not used any paid sessions during the current billing period, you are eligible for a full refund.
Service unavailability — if a technical issue on our end prevents you from using the Service for an extended period (more than 48 consecutive hours during your billing period).
Unauthorized charge — if you were charged without your consent.

2.3 Non-Refundable Cases

Partial billing periods after cancellation (you retain access until the period ends).
Dissatisfaction with AI-generated feedback or scores (these are for practice only and do not guarantee specific outcomes).
Sessions already consumed during the billing period.

3. Credit Packs

Credit pack purchases are one-time payments. Credits are non-refundable once any credits from the pack have been used. If no credits have been used, we will issue a refund within 48 hours of purchase upon request.

4. Exam Day Pass

The Exam Day Pass provides unlimited practice and 3 exam tickets for 24 hours and is a one-time purchase. Refunds are available only if the pass was not activated (i.e., no sessions were started).

5. How to Request a Refund

To request a refund:

Email us at support@getyour9.app with the subject "Refund Request".
Include your account email and the transaction details.
We will review your request and respond within 3 business days.

Approved refunds are processed via the original payment method (Polar) and may take 5-10 business days to appear on your statement.

6. Disputes

If you believe a charge is incorrect, please contact us before filing a dispute with your bank or payment provider. We are committed to resolving issues quickly and fairly. Filing a chargeback without contacting us first may result in account suspension.

7. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the Service constitutes acceptance.

8. Contact

For refund inquiries or questions about this policy, contact us at support@getyour9.app.